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» Frequently Asked Questions

When was Ginger established? Where is Ginger located? How can I purchase products online at Ginger? How can I find a Ginger dealer? Why are Splashables more expensive compared to other baskets in the market? Are Ginger lights UL approved? Where are Ginger products manufactured? Can you shorten the length of the towel bar rods? Are custom finishes available? How do you attach mounting brackets? Can you mount Ginger items to tile or natural stone? How do you mount a grab bar? How many wires does it take to wire a Ginger light? What height is a towel bar mounted (the distance from the floor)? How high above the water closet tank do you mount a hotel shelf? How high from the top of a pedestal lav do you mount a glass shelf? How do you properly clean each finish? What type of warranty does Ginger offer? Can you put a towel bar or hotel shelf in the shower area? Will the warranty still be valid? What is the difference between tempered and "regular" (or non-tempered) glass? Why do hotel shelves and shower rods come as two separate sku's? What is Ginger's standard shipping method? Ginger History When was Ginger established? Ginger was established in 1983. One of the original founders has worked in the bathroom business for nearly 50 years, the eponymous "Ginger." Where is Ginger located? Fort Mill, SC, which is a suburb of Charlotte, NC Back to top of the page Purchasing Ginger Products How can I purchase products online at Ginger? At the current time, items may only be purchased at our dealers. How can I find a Ginger dealer? Ginger dealers can be found all over the United States. Search for a dealer near you in our dealer locator. Back to top of the page Quality Why are Splashables more expensive compared to other baskets in the market? Splashables are the finest baskets on the market. There are features and benefits inherent to this product that result in the premium price. The solid brass frame is extra heavy, as are the wires. Each wire is soldered into the frame to ensure great strength. The finishes are warrantied for life. The shape and contours are wonderful to behold and expensive to produce. Note that Ginger sells baskets of excellent quality that are significantly less expensive. Consult your price book. Are Ginger lights UL approved? Yes, all Ginger lights are UL listed. Back to top of the page Manufacturing Where are Ginger products manufactured? Most of the manufacturing operations of Ginger accessories are performed by subcontract factories located in different countries around the world. For the most part, Ginger assembles these components into finished goods. These statements are true of more than 90% of the bathroom accessory "manufacturing" companies in operation today, including all of our fellow Masco companies. The quality level of the product is dictated by (a) the quality of the raw materials (b) the specification of the product (c) the level of manufacturing applied (d) the inspection and packaging (e) the related marketing costs. Ginger uses the best materials, formed to very demanding specifications, carefully inspected and artfully packaged. The German brass we use is more expensive, we purchase more accurate manufacturing, better polishing, and thicker plating, and we reject anything that doesn't meet our high standards. The best method to gauge quality is to compare items. Compare a Chelsea spring roller to one made by any other company. Compare our polished brass tubes with those of any other company. Look at the design and construction of our shelves, the quality of the glass, the hand blown light shades, the fit and finish of every piece. Wherever the individual factory is located, the standards are the same. Ginger is a better product. Back to top of the page Product Alterations Can you shorten the length of the towel bar rods? Ginger towel bars are made of brass. Brass is an alloy mostly made of copper. Copper tubes can be cut with a pipe cutter. It looks like a "C" clamp device. It tightens onto the tube, and is then rotated. Are custom finishes available? We do not do custom finishes. The available finishes for each item are indicated in the price book. Back to top of the page Installation How do you attach mounting brackets? Screws and dry wall anchors are generally used. Installation instructions are provided with every item. Can you mount Ginger items to tile or natural stone? Ginger accessories can be mounted to any solid surface, including tile and stone. How do you mount a grab bar? A professional should mount grab bars to a solid surface. The screws provided are stainless steel. To ensure a solid mount they should be screwed into wood. The contractor should put "backing" between the studs at the point where the grab bars will be mounted. The screws can then pass through the dry wall and/or tile, and bury into the wood. This is the recommended procedure. Other methods of securing the grab bar are possible. Consult your professional installer. How many wires does it take to wire a Ginger light? A professional installer should install Ginger lights. A unit that has a nightlight and toplight requires two hot leads. It should be wired as if the installer were installing two lights instead of one. Both lights, however, can be operated from a double switch in one gang. These switches are generally available from The Home Depot, or they can be ordered directly from Ginger. What height is a towel bar mounted (the distance from the floor)? Towel bars can be mounted at a variety of heights to suit the needs of the individual customer. In general, they are usually mounted between 3' and 4' above the finished floor, but that range is not mandatory. How high above the water closet tank do you mount a hotel shelf? Hotel shelves are generally mounted between 5 & 5 ½' above the floor. Again, this is to personal preference and situation. How high from the top of a pedestal lav do you mount a glass shelf? Glass shelves above the lav are a function of the faucet. The shelf should be above the faucet spout and below the mirror. The user needs room to operate the faucet. Other than that, there are no rules. Back to top of the page Maintenance How do you properly clean each finish? The finish is protected with clear, durable, baked-on enamel. To clean, use warm soapy water, and dry with a soft cloth. Occasional paste waxing is also recommended. NEVER use brass polish, abrasives or abrasive wax. Back to top of the page Warranty What type of warranty does Ginger offer? Ginger is covered by a limited lifetime warranty. The warranty covers the original purchaser. It provides that an item will be replaced or repaired, our option, if the item is discovered defective during normal use. The customer should communicate directly with Ginger. They will need proof of purchase. For more information about Ginger's warranty Click here Can you put a towel bar or hotel shelf in the shower area? Will the warranty still be valid? Towel bars are intended to hold towels in a dry location, not to be constantly exposed to water. Hotel Shelves are ok in the shower if they are chrome or satin nickel. Polished Brass is NOT OK. The warranty would not apply in the latter case. Product Uses/Comparisons What is the difference between tempered and "regular" (or non-tempered) glass? Tempered glass is treated with a process that will prevent the formation of sharp, dangerous shards in the event the glass is broken. It is harder to break in the first place, and will break into chunks rather than shards. Some commercial codes require the use of tempered glass in the shower area. Why do hotel shelves and shower rods come as two separate sku's? The answer is "holding power" which refers to the amount of turns that a display can hold on the shelf before servicing is required. In this case, the main item (shelf frame or the shower rod) is the same for most of the series. It is the brackets that change from series to series, thereby giving each of the series its own distinctive look. Back to top of the page Ginger Policies What is Ginger's standard shipping method? As indicated in the price list, Ginger generally ships by FedEx Ground. Expedited options are available at an additional cost. Purchase order should indicate the preferred shipping method. Back to top of the page